Claims Service
To Report a Claim...
- Contact your local independent Agent to report a claim you have incurred.
- For after-hours emergency claim reporting (your backup in case you need help at a time your agent can’t be reached) call 800-622-5230 and select “1” when prompted.
- Auto Glass needing repair or replacement? Just call Glass Express 888-2NORTHSTAR or 888-266-7847.
North Star Mutual takes the hassles out of auto repair claims:
- Only one estimate required
- Pick the body shop of your choice
For Roadside Assistance (Towing) reimbursement claim, click here.
What To Do After A Motor Vehicle Accident
- Be sure the local authorities are contacted.
- Acquire the names, addresses, and phone numbers of all persons in the other vehicle.
- Note the make, model, color, license plate number, and state of registration of other vehicle(s).
- Ascertain the other parties' Insurance Company name, policy number, agent, and phone number.
- Do not admit responsibility, nor sign any statement except for the Company Claim Representative.
- Do not disclose your policy limits to anyone.
- List the date, time, place of accident, responding police department, and if any tickets were issued and to whom.
- Get a hold of the names, addresses, and phone numbers of all witnesses.
- Report the claim immediately to your agent.
What To Do After A Property Loss
- Take appropriate steps to protect the property from further damage.
- Report the loss to your agent. click
- Report any burglary or theft to the police.
- Save all receipts for any temporary repairs that you make.
What To Do After A Liability Loss
- Do not admit responsibility, nor sign any statement except for the Company Claim Representative.
- Do not disclose your policy limits to anyone.
- List the date, time and place of accident.
- Obtain names, addresses, and phone numbers of all witnesses.
- Report the claim immediately to your agent.